How SoftExponent uses cookies and similar technologies.
This Cookie Policy explains how cookies and similar technologies may be used on the SoftExponent website, what they do, and how you can manage your choices.
Last updated: 21 May 2026
1. What cookies are
Cookies are small text files placed on your device when you visit a website. They can help a website work properly, remember preferences, improve performance, understand how visitors use the site, and support security or marketing functionality.
Similar technologies may include pixels, tags, scripts, local storage, session storage, software development kits, device identifiers and other tools that store information on, or access information from, your device.
UK rules under PECR apply to cookies and similar technologies that store or access information on a user’s device. Non-essential cookies usually require clear information and consent before they are used.
2. How we use cookies
SoftExponent may use cookies and similar technologies to:
- Keep the website secure, stable and functional.
- Remember website preferences or consent choices.
- Enable forms, account areas, checkout flows or client portal functions where applicable.
- Understand how visitors use the website and improve site performance.
- Measure marketing activity, only where the appropriate consent and setup are in place.
- Protect the website from misuse, spam, fraud or unauthorised activity.
3. Types of cookies we may use
Essential cookies
These are needed for the website to work properly. They may support security, page loading, form submission, session management, account access, checkout, cookie preference storage and other functions requested by the user.
Preference cookies
These may remember choices such as cookie preferences, display settings or other site preferences.
Analytics cookies
These help us understand how visitors interact with the website, which pages are visited, and how the site can be improved. Analytics cookies should only be used where consent or another valid legal route is in place.
Marketing cookies
These may support advertising, campaign measurement, remarketing or social media features. These cookies are not essential and should only be used where the appropriate consent has been given.
4. Cookie table
The exact cookies used on this website may change depending on the final tools, plugins, analytics setup, payment provider, security tools and cookie consent platform in use. The table below gives a practical placeholder structure that can be updated once the final tools are confirmed.
| Category | Purpose | Examples | Consent status |
|---|---|---|---|
| Essential | Website security, page delivery, forms, sessions, checkout, account access and cookie preference storage. | WordPress, WooCommerce, security, consent or session cookies. | Required |
| Preferences | Remembering visitor choices such as cookie settings or display preferences. | Cookie consent preferences, site settings. | Choice based |
| Analytics | Understanding website visits, page performance and visitor behaviour at an aggregated level. | Google Analytics, Microsoft Clarity or similar tools if enabled. | Consent first |
| Marketing | Measuring campaigns, supporting remarketing, social media features or advertising activity. | Advertising pixels, campaign tags or social media tracking if enabled. | Consent first |
Once the final cookie banner, analytics tools, security plugins, WooCommerce checkout tools and marketing integrations are confirmed, this table should be updated with specific cookie names, providers, purposes and retention periods.
5. Consent and cookie choices
Where required, we will ask for your consent before setting non-essential cookies. You should be able to accept, reject or manage non-essential cookie categories through the cookie banner or preference centre where available.
- Essential cookies may be used because they are needed to provide the website or a function you request.
- Analytics and marketing cookies should not be set before the appropriate consent is given, unless a valid exemption applies.
- You can change your browser settings to block or delete cookies.
- If a cookie preference tool is available, you can use it to change your consent choices.
If you reject or block cookies, some parts of the website may not work as expected.
6. Third party cookies and services
Some cookies or similar technologies may be placed by third party providers that support our website, forms, payments, security, hosting, analytics, marketing, social media or client portal functions.
Third party providers may process information according to their own terms and privacy notices. Once the final provider stack is confirmed, this page should list the relevant third parties more specifically.
7. Managing cookies through your browser
Most browsers allow you to block, delete or manage cookies through browser settings. The exact controls depend on the browser and device you use.
- Blocking all cookies may affect website functionality.
- Deleting cookies may remove saved preferences or require you to set choices again.
- Browser settings may not always control every similar technology, so a consent tool may still be useful where available.
8. Cookies and personal data
Some cookies or similar technologies may collect information that is personal data, such as IP address, online identifiers, device information or usage data. Where this happens, our Privacy Policy also applies.
You can read more here: Privacy Policy.
9. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, cookie banner, analytics setup, marketing tools, plugins, client portal, payment tools or legal requirements. The latest version will be published on this page.
Questions about cookies?
Contact SoftExponent using the details below. We will review your enquiry and respond as appropriate.