Cookies

How SoftExponent uses cookies and similar technologies.

This Cookie Policy explains how cookies and similar technologies may be used on the SoftExponent website, what they do, and how you can manage your choices.

Last updated: 7 September 2026

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They can help a website work properly, remember preferences, improve performance, understand how visitors use the site, and support security or marketing functionality.

Similar technologies may include pixels, tags, scripts, local storage, session storage, software development kits, device identifiers and other tools that store information on, or access information from, your device.

UK cookie rules

UK rules under PECR apply to cookies and similar technologies that store or access information on a user’s device. Non-essential cookies usually require clear information and consent before they are used.

2. How we use cookies

SoftExponent may use cookies and similar technologies to:

  • Keep the website secure, stable and functional.
  • Remember website preferences or consent choices.
  • Enable forms, account areas, checkout flows or client portal functions where applicable.
  • Understand how visitors use the website and improve site performance.
  • Measure marketing activity, only where the appropriate consent and setup are in place.
  • Protect the website from misuse, spam, fraud or unauthorised activity.

3. Types of cookies we may use

Essential cookies

These are needed for the website to work properly. They may support security, page loading, form submission, session management, account access, checkout, cookie preference storage and other functions requested by the user.

Preference cookies

These may remember choices such as cookie preferences, display settings or other site preferences.

Analytics cookies

These help us understand how visitors interact with the website, which pages are visited, and how the site can be improved. Analytics cookies should only be used where consent or another valid legal route is in place.

Marketing cookies

These may support advertising, campaign measurement, remarketing or social media features. These cookies are not essential and should only be used where the appropriate consent has been given.

4. Cookie table

The following inventory was verified using the supported Complianz Website Scan. Functional cookies support website operation and consent choices. Statistics cookies are used only after the relevant consent has been given.

ServiceCookieCategoryPurposeRetention
Complianzcmplz_banner-statusFunctionalStore if the cookie banner has been dismissed.365 days
Complianzcmplz_consented_servicesFunctionalStore cookie consent preferences.365 days
Complianzcmplz_functionalFunctionalStore cookie consent preferences.365 days
Complianzcmplz_idFunctionalStore cookie consent preferences.365 days
Complianzcmplz_marketingFunctionalStore cookie consent preferences.365 days
Complianzcmplz_policy_idFunctionalStore the accepted Cookie Policy ID.365 days
Complianzcmplz_preferencesFunctionalStore cookie consent preferences.365 days
Complianzcmplz_saved_categoriesFunctionalStore cookie consent preferences.365 days
Complianzcmplz_saved_servicesFunctionalStore cookie consent preferences.365 days
Complianzcmplz_statisticsFunctionalStore cookie consent preferences.365 days
Complianzcmplz_user_dataFunctionalDetermine which cookie banner to show.365 days
WordPresswp_consent_*FunctionalStore cookie consent preferences.1 month
WordPresswpEmojiSettingsSupportsFunctionalStore browser details.Session
WooCommercewp_woocommerce_session_*FunctionalStore actions performed on the website.Session
Sourcebuster JSsbjs_currentStatisticsStore browser details.6 months
Sourcebuster JSsbjs_current_addStatisticsStore and count page views.6 months
Sourcebuster JSsbjs_firstStatisticsStore and track interaction.Session
Sourcebuster JSsbjs_first_addStatisticsStore and count page views.6 months
Sourcebuster JSsbjs_migrationsStatisticsStore the user’s usage history.6 months
Sourcebuster JSsbjs_sessionStatisticsStore and count page views.30 minutes
Sourcebuster JSsbjs_udataStatisticsStore a unique session ID.6 months
Automattictk_aiStatisticsStore a unique user ID.Session

6. Third party cookies and services

Some cookies or similar technologies may be placed by third party providers that support our website, forms, payments, security, hosting, analytics, marketing, social media or client portal functions.

Third party providers may process information according to their own terms and privacy notices. Once the final provider stack is confirmed, this page should list the relevant third parties more specifically.

7. Managing cookies through your browser

Most browsers allow you to block, delete or manage cookies through browser settings. The exact controls depend on the browser and device you use.

  • Blocking all cookies may affect website functionality.
  • Deleting cookies may remove saved preferences or require you to set choices again.
  • Browser settings may not always control every similar technology, so a consent tool may still be useful where available.

8. Cookies and personal data

Some cookies or similar technologies may collect information that is personal data, such as IP address, online identifiers, device information or usage data. Where this happens, our Privacy Policy also applies.

You can read more here: Privacy Policy.

9. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, cookie banner, analytics setup, marketing tools, plugins, client portal, payment tools or legal requirements. The latest version will be published on this page.

Cookie contact

Questions about cookies?

Contact SoftExponent using the details below. We will review your enquiry and respond as appropriate.