1. About these terms

These terms apply when you access or use the SoftExponent website, submit an enquiry, request a consultation, use website forms, access online areas, or interact with website content.

References to “SoftExponent”, “we”, “our” and “us” mean the organisation operating this website and providing SoftExponent services. References to “you” mean the person or organisation using this website or engaging with us.

2. Using this website

You may use this website for lawful business and informational purposes. You must not misuse the website or attempt to interfere with its operation, security, performance or availability.

• You must not attempt unauthorised access to the website, servers, forms, systems or accounts.
• You must not introduce malware, harmful code, automated scraping, excessive requests or disruptive activity.
• You must not use the website to submit false, misleading, unlawful, offensive or infringing material.
• You must not copy or reuse website content in a way that infringes our rights or misrepresents SoftExponent.

We may suspend, restrict or block access to the website where we reasonably believe there is misuse, attempted unauthorised access, security risk or breach of these terms.

3. Enquiries, consultations and proposals

Website forms, consultation bookings and service enquiries help us understand your needs. Submitting an enquiry does not automatically create a contract between you and SoftExponent.

• We may contact you using the details you provide to respond to your enquiry.
• Any initial discussion, estimate or indication of availability is not binding unless confirmed in writing.
• Any proposal, quote or statement of work may be subject to scoping, availability, third party costs, technical assumptions and commercial approval.
• We may decline work where we believe it is unsuitable, outside our scope, legally restricted, commercially impractical or inconsistent with our service standards.

4. Services and contracts

SoftExponent provides IT support, cybersecurity, cloud, Microsoft and Apple support, consulting, digital transformation and related technology services. The exact services, deliverables, pricing, timescales and responsibilities will be set out in the relevant proposal, service agreement, statement of work, order confirmation or subscription checkout.

Unless expressly agreed otherwise in writing, website descriptions are general descriptions only and do not guarantee that every feature, tool, deliverable or outcome will apply to every client or engagement.

• Managed services may include recurring support, monitoring, administration or advisory arrangements.
• Project work may include defined deliverables, milestones, assumptions and exclusions.
• Advisory services may include strategic guidance, recommendations or reviews, but final business decisions remain your responsibility.
• Third party products, platforms, licences, hosting, software or hardware may be subject to separate supplier terms.

5. Client accounts, portal access and security

If we provide client portal access, account access, support access or subscription access, you are responsible for keeping login details secure and ensuring only authorised users access your account.

• You must provide accurate account, billing and contact information.
• You must promptly tell us if you suspect unauthorised access or misuse.
• We may suspend account access where there is a security concern, breach of terms, payment issue or risk to service integrity.
• Some portal or payment functionality may be provided by third party platforms and may be subject to their terms and privacy information.

6. Pricing, payments and subscriptions

Prices, fees, billing periods, minimum terms, renewal arrangements, cancellation conditions and payment methods will be shown in the relevant proposal, invoice, checkout flow, order form or service agreement.

• Where services are recurring, payment may be due monthly, annually, upfront, in instalments or according to the agreed billing cycle.
• Subscription services may renew automatically where this is stated at checkout or in the applicable service terms.
• Late or failed payment may result in reminders, suspension of services, restriction of portal access, recovery of unpaid amounts, or termination where permitted by the applicable agreement.
• Third party licences, cloud usage, software, hardware, domain, hosting or vendor fees may change and may be passed on where agreed or reasonably required.

7. Cancellations, changes and termination

Cancellation, notice periods, refunds, early termination fees and service changes depend on the service type and the specific terms agreed with you.

• Project work may be cancellable only in line with the agreed statement of work or written terms.
• Recurring managed services may require notice before cancellation or downgrade.
• Some third party costs may be non-refundable once ordered, activated, renewed or committed.
• We may terminate or suspend services for material breach, non-payment, security risk, unlawful use or other reasons set out in the applicable agreement.

Nothing in these terms is intended to remove any mandatory rights that apply to consumers where consumer law applies.

8. Your responsibilities

You are responsible for giving us accurate, complete and timely information needed to provide services or respond to enquiries.

• You must ensure you have authority to act for the business or organisation you represent.
• You must provide reasonable access, approvals, contact points and technical information where needed.
• You must maintain appropriate backups, internal controls and business continuity arrangements unless we have expressly agreed to provide those services.
• You remain responsible for business decisions made from advice, recommendations or reports unless otherwise agreed in writing.
• You must comply with applicable laws, licences, supplier terms and acceptable use requirements.

9. Intellectual property

The website, design, copy, branding, graphics, layouts, service descriptions, downloadable materials and other content are owned by or licensed to SoftExponent unless stated otherwise.

You may view and use the website for normal business evaluation and communication with us. You must not copy, reproduce, adapt, distribute, sell, scrape or commercially exploit website content without our permission.

Rights in client deliverables, reports, configurations, code, documentation or project outputs will be dealt with in the relevant proposal, statement of work or service agreement.

10. Third party services and links

Our website or services may link to or use third party platforms, payment processors, hosting providers, cloud services, software vendors, analytics tools, communications tools or support systems.

We are not responsible for third party websites or services that are outside our control. Third party products and platforms may have their own terms, privacy notices, service levels and limitations.

11. Website availability and accuracy

We aim to keep website information accurate and available, but we do not guarantee that the website will always be available, uninterrupted, error-free or fully up to date.

Website content is provided for general information and business evaluation only. It should not be treated as a full technical, legal, financial, compliance or cybersecurity assessment unless specifically agreed in writing.

12. Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Subject to that, we are not responsible for losses arising from misuse of the website, reliance on general website information without a specific written engagement, third party services outside our control, or events beyond our reasonable control.

Liability for paid services will be governed by the applicable proposal, service agreement, statement of work, subscription terms or written contract.

13. Privacy and cookies

We handle personal information in accordance with our Privacy Policy. Our website may use cookies and similar technologies as explained in our Cookie Policy or cookie preference tools where available.

• Privacy Policy
• Cookie Policy

14. Governing law

These website terms are governed by the laws of England and Wales, unless mandatory law requires otherwise.

The courts of England and Wales will have jurisdiction over disputes relating to these website terms, subject to any mandatory rights or protections that cannot be excluded.

15. Changes to these terms

We may update these terms from time to time to reflect changes to our website, services, systems, suppliers, legal requirements or business operations. The latest version will be published on this page.